Insights & Engineering

Thought leadership at the intersection of AI production systems and customer success.

Case Study

8 min read

5 Lessons from Deploying LLMs in Production

Reflections on the Facturized project: handling hallucinations, optimizing latency, and the critical importance of a validation layer.

May 15, 2025

Support Strategy

6 min read

The Product Support Engineer's AI Toolkit

Essential strategies for troubleshooting LLM-powered systems and bridging the technical gap with enterprise customers.

April 22, 2025

Career

5 min read

From Full Stack to AI Support: My Journey

Why I transitioned from building feature sets to building robust, supportable AI ecosystems and what I learned along the way.

March 10, 2025

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I regularly share deep dives into MLOps, AI troubleshooting, and production reliability.